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SHOWER FILTERS

How often do I need to change my shower filter?
My shower filter is leaking and/or spraying water, is it broken?
How do shower filters make my shower water healthier? Does it reduce heavy metals and other contaminants from my water?
Can I get a filter for my bath?

AQUASPACE CARAFES

Do I have to leave my carafe and filter in the fridge?
Does my carafe filter need to stay wet, or will it stop working if it dries up?
I am experiencing poor water flow through my carafe filter; water is trickling slowly and/or only coming out of one part of the filter.
My water seems to be going through the filter too fast. Is it still doing its job and properly filtering my water?
There is an odour/bad taste to my water; my drinking water doesn’t taste the same.
There are black particles at the bottom of my carafe. Is it harmful? Is there something wrong with my filter?
There is pink and/or slime in the top of my filter. What is it?
How do I clean my carafe and carafe filter?
Why doesn’t the lid to my CAIon carafe fit? Water pours out the side and not all the water is filtering through, it remains in the blue hopper.
Why are the alkalizing carafes and filter more expensive but don’t last as long as regular Aquaspace?

MICROCLUSTERING DEVICES

How long does my microclustering device last?
Do I need to change my magnets?
Where do I put my microclustering device (i.e.: Aquatomic magnets or Aquapower Joint)?
My Aquapower Joint is cracked; will it still work?

ALKALIZING WATER SYSTEMS

Can higher pH alkalized water be taken with meds?

COUNTER TOP SYSTEMS

There is a bad taste and/or odour to my drinking water. What is it and what do I do to eliminate and prevent odours/tastes?
The pin in my diverter valve is stuck and not working; what do I do?
I am experiencing poor water flow, what do I do?
Water continues to run out of the spout after the water is shut off, what can be done?

UNDER-THE-COUNTER SYSTEMS

How tight should the filter sumps be when doing a filter change?
I am experiencing poor water flow. What do I do?
The one side of my dual handle tear-drop faucet has restricted or no flow, is it broken?
Why is my water cloudy and/or why are there particles in my water following a filter change?
There is water sputtering and air coming through my faucet; is there something wrong with my system?
There is a bad taste and/or odour to my drinking water. What is it and what do I do to eliminate and prevent odours/tastes?
My faucet drips or is leaking; do I need a new one?

REVERSE OSMOSIS SYSTEMS

Why is there only a small amount of water coming out of my storage tank? Why is our system not creating enough water?
Why is water dripping out of the hole in the back of my RO faucet?
How do I know when to change my RO membrane?
My faucet drips or is leaking; do I need a new one?

WHOLE HOME WATER SYSTEMS

Why are we experiencing reduced water pressure in our home?
There is an odour/bad taste to my water; my drinking water doesn’t taste the same.
How do I know when our unit is backwashing?
I’m going away/on vacation, what do I do with my system?
How do I know when my Aquaspace unit needs a media change? Why is this important?
How do I know my Antiscale unit is working?

UV WATER SYSTEMS

In case of power outage, what do I do?
My unit is beeping, how do I make it stop?
How do I reset the unit after changing the bulb?
Why does my UV beep to warn me about changing the bulb when 1 year has not passed?

HAGUE WATER SOFTENING/CONDITIONING SYSTEMS

My water doesn’t seem soft. How do I know that my unit is working properly?
There is a lot of water in my brine tank. Is this normal?
There is an odour/bad taste to my water.
How much ResCare do I need to use and how often?

IN-LINE MEDIA FILTERS

Why do I have dust in my home?

UV BULBS

If my light is still on and giving off a glow, do I need to change it? Why?

WHOLE HOME HEPAS

Why do I need to change my HEPA filter?
Can I just change/clean my prefilters?
Why do I still have dust in my home?
Why has my hydro bill gone up?
Should I shut off my air cleaner if I open the windows?

PORTABLE HEPAS

Why is there dust on the wall near the air cleaner?
How do I reset my filter reminder on my portable air cleaner?
My unit is making a rattling noise, is it broken?
How do I reset the filter life program after changing my filters on the IQ Air HP+?
How do I change my IQAir Premax Stage 1 filter?
Why is there an odour coming out of my portable HEPA?
Can I just wash and vacuum my filter(s) instead of changing them?
How do I know when to change my IQAir V5 Cell gas and odour filter?
Why is the unit coverage reported by the manufacturer using CADR less than that reported by Purahome?
What is the difference between the different Winix air purifiers and why don’t you sell all of them?
How do I run my portable HEPA unit? Why shouldn’t I use the automatic setting?

VENTILATORS

How do I set my dehumidistat (controller)?
There’s no water in my drain tube, is this normal?
My house is too dry, what do I do?
I still have an inch of water on my windows. Is this a concern for mould growth?
What is the maintenance on my HRV/ERV? How do I clean my HRV/ERV core?
My HRV is not running. Is a service needed?
One of the motors isn’t running. Is it broken?

ULTRASONIC HUMIDIFERS

Why do I keep getting lots of white dust on my floors and furniture?
There is slime in my humidifier. What is it and is it harmful?
How do I clean my humidifier?
How do I reset the Air-O-Swiss ‘clean’ reminder light?

STEAM HUMIDIFIERS

There is no vapour or steam coming out of my humidifier. Is my steam humidifier working?

WHOLE HOME HUMIDIFIERS

My home is still too dry. What should I do?
What do I need to do to maintain my humidifier?
Why isn’t the drum to my humidifier turning?
Why is my Autoflush is not working?
How do I prepare my unit for summer shut-down?
When and how do I prepare my unit for winter start-up?

BENEFECT BOTANICAL CLEANERS

What is the difference between Decon30 and Benefect botanical disinfectant?

ODOUR NEUTRALIZERS

Which odour neutralizer is most effective for pet and animal odour problems?
How do I treat my basement floor that the cats (or mice) have been urinating on?
Are your botanical odour neutralizers safe for people with allergies, asthma and/or multiple chemical sensitivities?

AIR QUALITY FAQS

How much air do we breath daily?
How does industry affect our air quality?
How common is asthma?
How dangerous is air pollution?
How safe is the air in my house and office?
What affect has air pollution had on our health?

WATER QUALITY FAQS

How does industry affect our water quality?
How much pesticides are used in farming?
How much pesticides do we use at home?
Do underground storage containers leak?
Do hazardous waste sites affect water quality?
How much waste does an individual produce?
How does contaminated water affect children?
How can a water filter help me?
Does drinking chlorinated water affect my health?
How does dehydration affect the body?
How much water should I drink?

GIFT CARD FAQ'S

Are there any fees associated with the purchase of an eGift Card?